Shipping
Which countries do you currently ship to?
We currently provide shipping to the following locations:
North America: United States and Canada
Asia: Japan
Europe: Germany and all other EU countries (Except for Cyprus and the Canary Islands of Spain)
How long will the order take to arrive?
For items currently in stock, orders are typically processed within 1-2 business days. During peak periods, such as Kickstarter campaigns, processing may take up to 5 business days. Once your order has shipped, you will receive a confirmation email with your tracking information.
The actual delivery date depends on your specific address and the shipping method you select at checkout. For more detailed information, you can view the full shipping policy here: https://www.libernovoomni.shop/pages/shipping-policy
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can also monitor your order status at any time by logging into your account on our official website.
Why did I only receive part of my order?
If you ordered a Pro Bundle or a Standard Bundle, we typically split the shipment into multiple packages due to weight and size limitations. Your items are on their way, they just might arrive in separate deliveries.
Will I be responsible for any customs or duty fees?
No, you will not be responsible for any customs duties (tariffs) on LiberNovo orders. We ensure that these costs are handled so that your delivery experience is as smooth as possible.
Why haven't I received my order even though the tracking says it’s been delivered?
If your package is marked as delivered but you haven't found it yet, we recommend trying these steps, as they are often the quickest way to locate a shipment:
Verify the Details: Double-check that the delivery address on your order is correct. Also, verify with family members or neighbors to see if they accepted the package for you.
Check the Area: Ensure the package wasn't placed in a less visible spot on your property or picked up by someone else.
Contact the Courier: Check your email or our tracking page for any ""attempted delivery"" notices and reach out to your local courier for specific delivery details.
If you have completed these steps and still can’t find your package, please contact our customer service team for further assistance
Worry-Free Protection (Seel)
If your order includes Worry-Free Protection and the package is lost, you can submit a claim directly through Seel for compensation:
Check your Email: Look for a policy email from Seel sent to the address used for your order. It contains your Policy ID and covered items.
File a Claim: Click the ""Report an issue"" button in that email or visit https://resolution.seel.com. Enter your email and order number (or Policy ID) and follow the prompts.
What kind of shipping company does LiberNovo use?
We partner with carriers like FedEx, UPS, and DHL (for Europe) to ensure safe delivery. All shipments are insured and trackable.
Where is the LiberNovo Dynamic Ergonomic Chair made?
The LiberNovo Dynamic Ergonomic Chair is engineered and manufactured in China, where final quality control is also conducted. To ensure faster delivery, the chairs are shipped to you from our local overseas warehouses.
