Order Issue
How can I change the shipping address for my order?
If your order hasn’t shipped yet, please email us at [email protected] or use our live chat for the quickest assistance in updating your address.
Once your LiberNovo Omni has shipped, we are unable to change the destination. In this case, we recommend contacting the local carrier directly to see if they can reroute the package for you.
Can I change or modify my order?
If your order hasn’t shipped yet, please email us at [email protected] or use our live chat for immediate assistance with any modifications.
However, once an order has shipped, we are unable to make any changes or modifications.
Can I buy the LiberNovo Omni and StepSync footrest separately?
Yes, the StepSync footrest is an optional add-on. You can purchase the LiberNovo Omni alone, include the footrest with your order, or buy the footrest as a standalone item.
How do I cancel my order?
If your order has not yet shipped, please email us at [email protected] or use our live chat for the quickest assistance with your cancellation.
If your LiberNovo Omni has already been shipped, we are unable to stop the delivery. In this case, you may refuse the package upon arrival to have it returned to us.
What should I do if I receive the wrong item?
Please contact us immediately. Email us at [email protected] with your order number and a brief description of the issue. To help us resolve this quickly, please include photos of the item you received, as well as any damage or quality concerns.
What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Maestro, MasterCard, PayPal, Visa, Google Pay, Apple Pay, and Klarna.
